In the summer of 2023, HR Tech Advisory played a pivotal role in overseeing the implementation of a transformative employee benefits system for Gentiva, a leading provider of home health care and palliative services in the US. Managing a workforce of over 30,000 employees and navigating the complexities of a concurrent company acquisition, the project marked a milestone in reshaping the client’s HR landscape.
At the project’s onset, discrepancies in meeting notes and unfulfilled promises threatened the implementation’s success. Proactive intervention ensured the resolution of issues related to note-taking, deliverable formats, and COBRA vendor transitions.
Enhanced Communication: Instituted a structured format for meeting notes, improving clarity and inclusivity.
Vendor Collaboration: Successfully negotiated and achieved promised deliverables, preventing manual HR process interruptions.
Risk Mitigation: Advocated for multiple communications to COBRA-affected participants, a strategy later accepted by the vendor.
Early Data Discussions: Facilitated early discussions, enabling client preparation and clean data iterations.
Thorough Requirements Review: Ensured accurate vendor-written requirements, vital for a smooth implementation.
