Benefits design and administration have been part of my work throughout my entire career. One theme I’ve seen over the years is that many employers view rising healthcare
In our last post (Why Automation Doesn’t Solve Complexity), we talked about why automation doesn’t eliminate complexity inside the benefits ecosystem. A lot of AI
I’ve spent most of my career helping organizations implement HR technology, and one pattern continues to show up. Companies invest a significant amount of time
When benefits administration gets painful enough, the instinct is to automate. In the last post, we talked about how errors begin to multiply across the
HR has always been complex work. But lately, the job has changed. HR leaders are being asked to manage employee wellbeing, regulatory exposure, workforce instability,
HR leaders usually know when their systems are no longer working the way they should. Over time, environments that once made sense become harder to
In the last post (How Benefits Data Actually Moves), we learned about how benefits data actually moves. Plan design → configuration, configuration → eligibility logic,
WHY THIS MATTERS This is one of the most costly and stressful post-OE cleanup issues. It impacts everything from payroll deductions to employee trust. WHAT
WHY THIS MATTERS If EOI approvals aren’t reviewed and cleaned up post-OE, you risk incorrect life insurance coverage, deduction errors, file transfer issues, and confusion
WHY THIS MATTERS Too often, I walk into a new client and learn they haven’t had any meaningful conversations with their broker since last year’s
According to a 2024 Sapient Insights Group survey, 58% of HRIS teams have less than three years of experience. A staggering amount, given the responsibilities
Even if your system testing went smoothly, errors in the enrollment file often happen when data is translated from your system into carrier file formats.
Open Enrollment doesn’t really end when the window closes.Without a clear post-OE process, January can be messy – employees waiting on ID cards, payroll deductions that
Carrier bills are rarely perfect the first few months after Open Enrollment (OE). If you don’t audit them, you may end up paying for terminated employees, seeing last year’s corrections misaligned
Typically, 3–10% of dependents in employer plans are ineligible. Dependent eligibility verification is one of the most overlooked parts of Open Enrollment. But it’s also one of the