Sparq, an IT company specializing in digital engineering outsourcing for application deployment and support, is undergoing rapid expansion from 900 employees to a projected 5,000. The company was preparing for a challenging Open Enrollment (OE) process amidst substantial organizational growth and changes that included the recent transition to a self-funded benefits arrangement, alterations in medical and dental plans, and the introduction of location-based coverage for one of the medical plans.
Sparq, an IT firm specializing in digital engineering outsourcing, is experiencing rapid growth, expanding from 900 to 5,000 employees. Amidst this expansion, the company faced challenges navigating a complex Open Enrollment (OE) process amidst organizational changes, including transitioning to a self-funded benefits arrangement and altering medical and dental plans.
Additional challenges included addressing previous enrollment issues, overcoming system testing failures, and implementing new processes for domestic partner enrollment and imputed income calculations.
To overcome these hurdles, Sparq employed strategic planning, continuous project monitoring, proactive vendor engagement, and the implementation of an “Active” Open Enrollment strategy.
The results were impressive, with error-free OE, enhanced client confidence, and significant improvements in system accuracy and compliance, including the successful implementation of domestic partner enrollment and imputed income processes.
